At DezefyLeads, we value your trust and are committed to protecting your privacy. This policy outlines our transparent approach to handling your data while you use our unified communication platform.
1. Introduction
Welcome to DezefyLeads ("we," "our," or "us"). We provide a multi-channel inbox and CRM solution that integrates various communication platforms. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and SaaS platform.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us when you register for the Service, express an interest in obtaining information about us or our products, or otherwise contact us. This may include:
- Identity Data: Name, username, or similar identifier.
- Contact Data: Billing address, email address, and telephone numbers.
- Financial Data: Bank account and payment card details (processed securely by our payment providers).
- Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
2.2 Usage & System Data
When you access our platform, our servers automatically collect certain information ("Log Data"), including:
- Device information (browser type, operating system)
- IP address and geolocation data
- Usage patterns (pages visited, features used, session duration)
- Cookies and pixel tags
3. How We Use Your Information
We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. We use the information to:
- Provide, operate, and maintain our Service.
- Process your subscription and manage your account.
- Send you technical notices, updates, security alerts, and support messages.
- Respond to your comments, questions, and provide customer service.
- Monitor and analyze trends, usage, and activities in connection with our Service.
- Detect, prevent, and address technical issues and fraud.
4. Data Sharing and Disclosure
We do not sell your personal data. We may share your information in the following situations:
- Service Providers: We share data with third-party vendors (like AWS, Stripe, Vonage) who perform services on our behalf and require access to such information to do that work.
- Legal Requirements: We may disclose information if we believe it is necessary to comply with a law, regulation, legal process, or governmental request.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
5. Data Security
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also do your part by maintaining the secrecy of your unique password and account information.
6. Third-Party Integrations
Platform Partners including Meta & Google
Our Service integrates with third-party platforms such as Facebook, Instagram, WhatsApp, and Google. When you connect these services, you authorize us to access and process information as permitted by their respective APIs and your settings. We encourage you to review their privacy policies.
7. Your Data Rights
Depending on your location (including GDPR for EU residents and CCPA for California residents), you may have certain rights regarding your personal information, including:
- Right to access your personal data.
- Right to correct inaccurate data.
- Right to request deletion of your data ("Right to be Forgotten").
- Right to data portability.
- Right to withdraw consent.
8. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at: